Frequently asked questions
Payments, access, quizzes, and question papers—quick answers below.
Sign in as a student, open your dashboard, then launch your enrolled course from there. Progress, quizzes, and certificates (where enabled) stay on your account.
When your instructor enables it, each attempt can shuffle question sets, questions, and answer options so you practise the same ideas in a fresh order.
After checkout, download eligible PDFs from your student dashboard (question papers / PYQ section). You can browse the public PYQ catalog anytime from the “PYQ's” link in the header.
Refunds depend on product type, usage, and gateway rules. Read our Refund policy and contact support with your order details if you need help.
Email support@education4u.in, use the contact form, or message us on WhatsApp if that link appears in the header or footer.
If the instructor enables it, wrong answers may deduct partial marks on some questions. Difficulty and penalty are shown on the quiz intro and attempt screen.
Each quiz shows attempts used versus allowed before you start. If you reach the limit, your instructor or admin may reset attempts where policy allows.
Checkout uses our payment partner (for example Razorpay). Complete payment on the secure screen; on success, course or PYQ access is granted according to your order.